Some Facebook terminology
Let’s start with some important Facebook terminology. This is a constantly changing (and somewhat confusing) feast of jargon but to use Facebook, you need to understand it.
- Facebook Profile. A Facebook Profile is personal and it must link to a real person. Things you post on Facebook using your Profile are usually private, visible only to people you invite as Facebook friends. Your posts appear in the stream of news and updates from friends and other sources which Facebook calls your timeline.
- Facebook Page. A Facebook Page is public. Most things on it are open to all internet users and search engines. Facebook Pages are for marketers, Facebook Profiles are not (with some exceptions).
There are a couple of variations that are relevant to marketers but less widely used.
- Groups. These allow invited Facebook users to participate in closed discussions. In the past, Facebook Groups were used for marketing but they’re best left for closed discussion groups like associations, clubs, user groups, etc.
- Subscriptions. You can open up your Profile to let Facebook users who are not friends subscribe to your posts. Subscribers will see any post that you’ve marked as ‘public’. This might suit some authors, for instance, if they are already active Facebook users and don’t want to operate separate personal and public accounts.
A quick tour of Facebook
If you’re already a Facebook user, you can probably skip this tour. In case you’re not, here’s how people use Facebook and how marketers get into the conversation.
Facebook terminology for marketers
We’ve introduced two terms, ‘timeline’ and ‘news feed’. The timeline and the news feed look the same and appear to do the same thing so they are the source of a lot of confusion. But there are important differences which are crucial to marketers.
- Timeline. The timeline is where you post your status updates. If you’re in your Profile, it’s also where you’ll see your friends’ status updates so it’s basically where you go to see your private communications. On your Page, it’s also where your status updates appear along with comments or updates from your fans.
- News Feed. When you log into your personal Facebook Profile, the news feed is what you see. The difference is that, instead of just your private communications with friends, it also includes updates from the Pages you’ve Liked and Groups that you’re a member of. The news feed is your home page and you can get back to it any time by clicking the ‘home’ link on the top right or the Facebook logo on the top left. As a marketer, there are three important things you need to know:
- The user’s news feed is where your Page’s updates appear.
- The news feed is customized for each user, so your Page’s update might appear on one user’s news feed but not another’s, even though both Liked your Page.
- An algorithm called EdgeRank manages what appears in each user’s news feed. This weights all the potential updates based on factors like how often that particular user interacts with the Page, how popular its content is overall, and how recent the content is.
Find out more about this topic on our Digital Publishing 101 useful resources site.